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Business Improvement Manager

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Business Partner Manager

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Business Process Manager

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Public Business Manager

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Experience with cloud technologies (e.g., AWS, Azure, GCP), SaaS, shared infrastructure, mass storage databases, and Web apps Knowledge in privacy, scaling, and access control topics You have an entrepreneurial mindset to understand the business goals and needs and you're able to translate product strategy into business impact . You can think big , but at the same time break things down into smaller components, and build high-level roadmaps from that Clear sense of ownership and accountability, effective communication skills towards team, peers, and stakeholders alike, as well as a bias for action Willingness to travel (< 15%) Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer What's in it for you? A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 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Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?
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Your role at Dynatrace We are a passionate and open-minded group of software enthusiasts , and together, we are global market leader in software intelligence . By providing actionable data on how applications are performing in real-time —for example, crash reporting, server-side tracking, root-cause analysis to name a few—our full-stack monitoring platform helps our customers anticipate and resolve their software issues . We have made it our mission to ensure that millions of people worldwide have an excellent user experience , made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform . The Core Platform is the heart of Dynatrace and serves multiple product purposes such as storing and analyzing observability data as well as frameworks that are used to build the different Dynatrace modules. The entire product is built on the Platform and relies on it. 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You will drive new innovative core product capabilities , with hyperscale and high-performance in mind as domain lead for Unified Ingest together with the respective product managers. Establish capability communication channels and decision-making paths and make decisions transparent for a growing organization. Collaborate with the capability leadership team to drive the capabilities product responsibilities, act as main contact for other capabilities and leadership teams. Together with your capability leadership team and the product managers you define the capability product roadmap and our near-term and long-term product strategy. Make sure that the priorities and workstreams of your capability are aligned with the core platform and outside the core platform. Together with the capability and solution leadership team you need to balance the right investment for product/maintenance and innovation . Work with the core platform leadership team to fulfill the company goals and strategy and to align on staffing & resource planning. Working together with key stakeholder to get their feedback to identify the pain and opportunities for additional customer and business value . Acting as a companywide accepted expert that drives knowledge not only into the organization but also to the customers. Leading the capability via a transparent backlog and communicating the roadmap and its state to the different stakeholders. 7+ yearsof product management experience , with prior success in setting product strategy and executing it based on research, data, and industry trends. Technical Product management experience in a B2B environment , with prior success in setting product (back-up) strategy and executing it based on research, data, and industry trends as well as scaling and optimizing Good technical understanding , worked as a developer before, would be an advantage. Experience with cloud technologies (e.g., AWS, Azure, GCP), SaaS, shared infrastructure, mass storage databases, and Web apps Knowledge in privacy, scaling, and access control topics Leadership experience as either domain lead or people manager is required Proficiency in presenting to a big spectrum of diverse stakeholders such as exec leadership, customers and non R&D teams and be able to deliver the key messages to the different audiences. Being able to motivate technical people like developers, architects and product managers will make you successful An entrepreneurial mindset to understand the business goals and needs and you are able to translate product strategy into business impact . 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If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.Click this link to find out more information about our relocation program. Compensation We offer a competitive salary with a minimum 80,000 € gross per year based on full-time for this position. The final offer could be higher in line with qualifications and experience. We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Relocate to join us Ready to pack your bags? Relocation support awaits you if you wish to join us at one of our global locations. Learn how We're an equal opportunity employer and embrace all applicants. 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Senior Customer Success Manager- Turkish speaking
Dynatrace Austria GmbH, Vienna, Wien
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding Own renewal strategy and subsequent on time renewal of subscription(s) Identify strategic, new business growth opportunities Build Dynatrace brand awareness and loyalty in assigned accounts Defend against competition in assigned accounts Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items viaSalesforce.com Ensure that critical issues are documented and escalated in an expeditious manner for resolution Coordinate account activities with sales teams for assigned accounts within territory Help customers understand our product roadmap and promote migrations as necessary Leverage relationships to aid in the building of reference accounts/contacts Act as customer advocate and liaison to become a Trusted Advisor Minimum 5 year-experience in Customer Success for key accounts Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices Excellent English + Turkish (Spoken and written) language skills Solid technical understanding of cloud, new stack, and application performance technology Proven expertise working with the executive level in client environments, as well as with procurement and business owners Excellent verbal, written and interpersonal communication skills Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. Highly motivated, energetic and committed to getting results Ability to develop strong relationships with the user/customer/internal communities Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer All your information will be kept confidential according to EEO guidelines. Due to legal reasons we are obliged to disclose the minimum salary for this position, which is €53.000 per year based on full-time employment (38.5 h/week). Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?
Senior Technical Account Manager, German Speaking
Dynatrace Austria GmbH, Vienna, Wien
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations Strategize on the overall technical objectives and long-term goals of the team Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements Provide web-based training to user groups to support organizational adoption Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes Providing coaching to TAMs to help them grow in their technical knowledge and personally Function as a frontline technical resource for “best practice” and informal customer questions Engage with customer support as a customer advocate to ensure speedy resolution of customer issues Engage with Product management as the customer advocate on product roadmap discussions Participate and prepare for Monthly and Quarterly Business Reviews with customers Maintain current functional and technical knowledge of Dynatrace products and services Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer Provide insights, advice, and ‘street credibility' with technical teams to understand technical issues and possible workarounds Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Work experience 4+ years of experience Experience working with large enterprise customers, including executive leadership Demonstrated ability in leadership, mentorship, and organizational behavior A track record of going above and beyond for your team and customers Ability to manage executive relationships and discussions (VP/CxO) Must have exceptional English and German written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace Willingness to learn new technologies and resolve complex technical issues Professional Level Dynatrace certification (or get certification within six months) Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) Strong technical understanding and experience in SaaS industry Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. CMDB/ITSM Technologies/platforms such as ServiceNow and BMC Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Dynatrace believes that potential is defined by more than qualifications or background. Why you will love being a Dynatracer All your information will be kept confidential according to EEO guidelines. Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?
Senior Technical Account Manager, German Speaking
Dynatrace Austria GmbH, Linz, Oberösterreich
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations Strategize on the overall technical objectives and long-term goals of the team Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements Provide web-based training to user groups to support organizational adoption Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes Providing coaching to TAMs to help them grow in their technical knowledge and personally Function as a frontline technical resource for “best practice” and informal customer questions Engage with customer support as a customer advocate to ensure speedy resolution of customer issues Engage with Product management as the customer advocate on product roadmap discussions Participate and prepare for Monthly and Quarterly Business Reviews with customers Maintain current functional and technical knowledge of Dynatrace products and services Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer Provide insights, advice, and ‘street credibility' with technical teams to understand technical issues and possible workarounds Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Work experience 4+ years of experience Experience working with large enterprise customers, including executive leadership Demonstrated ability in leadership, mentorship, and organizational behavior A track record of going above and beyond for your team and customers Ability to manage executive relationships and discussions (VP/CxO) Must have exceptional English and German written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace Willingness to learn new technologies and resolve complex technical issues Professional Level Dynatrace certification (or get certification within six months) Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) Strong technical understanding and experience in SaaS industry Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. CMDB/ITSM Technologies/platforms such as ServiceNow and BMC Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Dynatrace believes that potential is defined by more than qualifications or background. Why you will love being a Dynatracer All your information will be kept confidential according to EEO guidelines. Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?
Content Producer - YouTube
Red Bull GmbH, Elsbethen
Content Producer - YouTubeElsbethen, Österreich, VollzeitWant to join us to produce the BEST YouTube videos possible, across the entire world of Red Bull? As the global content producer, you'll play a pivotal role in the ideation, development, production and delivery of content for the Red Bull global YouTube channel. You'll work as part of a centralized team of experts in Salzburg, Austria to optimize content for YouTube and support in the end to end production of content that strives for organic reach on the platform.You'll use insights and analytics to learn how to make better videos for YouTube, and educate and communicate this to the wider business. You'll have a meticulous approach to content creation, demonstrate creativity and editorial intuition and always strive for innovation. You'll align marketing objectives and brand values with an solid understanding of the YouTube creator and publishing landscape.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:INNOVATIVE YOUTUBE CONTENTYou'll be at the forefront of creating dynamic and authentic YouTube content, driven by a consumer-centric approach to captivate fresh audiences. You will work closely with countries and networks, utilising Red Bull assets from right across the world to create impact on YouTube. You will understand the difference between creating videos for YouTube versus other platforms and traditional storytelling, and be able to apply this to all parts of the production process. Your YouTube video portfolio will demonstrate your desier to reach audiences at scale. You will have a deep understanding of YouTube title and thumbnail best practice, and apply this to all content. You will constantly be looking to innovate on the platform, whilst creating best practice content.INSIGHTS & EDUCATIONYou will be responsible for sharing insights, learnings and best practices with those who touch content at Red Bull, across all countries and networks. You will work with channel managers and analytics teams to deeper understand ways to improve YouTube content. You will share production, content and storytelling best practices with the wider business. You will be actively looking for learning and networking opportunities and ways to further your understanding of YouTube content. You will workshop ideas and videos with content makers and Red Bull athletes and talent.END TO END CONTENT PRODUCTIONYou will be able to apply YouTube content theory to end to end video production. Your portfolio of YouTube content output will demonstrate an ability to execute a production from start to finish. You will have a meticulous attention to detail at all stages of production. You will have a strong network of production resources to achieve high quality video output. You will exercise creativity in the ideation process and approaching the scripting and development stage with a strong eye for details. You will find efficiencies in production and have experience in a creative producer role on set. You will have strong post production experience and be able to pair YouTube principles with strong storytelling intuition in the edit. An proficiency in Adobe editing software goes a long way! You will have a solid understanding of publishing best practice including titles and thumbnails and an eagerness to implement audience insights and retention data to ensure every video you make has more impact than the last.TEAMWORKIn the spirit of innovation, you'll work hand-in-hand with producers and channel managers on the YouTube content team, as well as other departments, to explore fresh content ideas that align with the ambitious vision of Red Bull YouTube content. You should value collaboration and feedback highly and be able to effectively implement this input to work towards a mutual understanding of success. The ideal candidate will be a people person, able to form strong connections with colleagues across the entire Red Bull ecosystem and have strong presentation skills to be able to effectively communicate ideas.EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:3-5 Years of end to end YouTube content production and a strong portfolio of YouTube videos that demonstrate success and growth.Solid experience in all stages of the content production process and a sound understanding of cameras and shooting best practice.Amazing writing skills for developing scripts and shoot beats.Strong video editing skills and video FX understanding. Ability to use Adobe Creative Suite.Knowledge of YouTube content best practice, including titles and thumbnailsTeam-player mentality with a genuine interest in Red Bull's sports and cultural properties and a willingness to explore and try new things.Travel 20-30%JOIN THE TEAMGot what it takes?In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is €2.208 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.