AVL is one of the world's leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. The company provides concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.We are seeking an experienced and passionate person to lead and execute our digital transformation and AI initiatives in the customer services domain. You will play a pivotal role in shaping the future of our customer service experience by leveraging cutting-edge technologies to enhance customer satisfaction, efficiency, and accessibility. Act as lead contact for customer services business and process owners Translate business requirements into actionable project plans, ensuring alignment with business needs, stakeholder expectations and portfolio management Develop and execute a strategic plan for the development and deployment of AI solutions fitting into the digital transformation strategy Facilitate effective communication and collaboration among cross-functional teams, including business stakeholders, technical experts, and external partners Consolidate and harmonize all existing digital transformation activities, tools and processes Coordinate the digital transformation activities and digital service solutions within the different teams Responsible for technology decisions for the digital services & tools in alignment with system architect and tool owners Manage and prioritize overall activities, ensuring timely completion within budget and scope constraints Identify and mitigate risks proactively Contribute solid AI knowledge to the team Networking with other AI professionals in the industry Manage internal & external teams of AI development engineers and scientists Stay abreast of emerging AI and data analytics technologies and trends, identifying opportunities for their application to enhance business operations Completed education (University or University of Applied Sciences) with a focus on Informatics or Telematics or a related field At least 2 years of professional experience in the field of project management with focus on digital transformation and artificial intelligence In-depth understanding of AI and data analytics technologies, including machine learning, natural language processing, and data visualization Experience in Cloud technologies (Azure Cloud Services) Knowledge in software development / coding, software development methods and Digital Services Proven ability to work independently and as part of a team, demonstrating strong leadership and problem-solving skills Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across all levels of the organization Ability to articulate complex technical concepts to non-technical audiences Business fluent knowledge in German and English Homeoffice Flexitime Regulation Canteen Award-winning Training Programs Health Management Parental Leave Management (Maternity/Paternity Protection & Educational Leave) Annual Remuneration: Due to the Austrian Equal Treatment Act we are obligated to state the annual gross remuneration (full-time) for this position as a basis for negotiation: €60,000.00. The Employee will be classified according to the Collective Agreement for Employees of Industry (Collective Bargaining Agreement of the Automotive Industry). We will, in any case, offer market-conforming payment taking qualifications and professional experience into account. Interested? If so, please use our online application tool to send your application to AVL! At AVL, we foster and celebrate diversity: We recognize that diverse ways of thinking are required to achieve our vision of a greener, safer, and better world of mobility. Different backgrounds, attitudes, interests, and experiences make us successful. As Equal Opportunity Employer we consider all qualified applicants without regard to ethnicity, religion, gender, sexual orientation or disability status.Salary: 60000 EUR / YEAR

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