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Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Your role at Dynatrace Join an innovative IT team and help build Software Asset Management (SAM) to achieve precise business objectives. This role will partner with Business and IT teams in actively managing the application inventory of 3rd Party Vendor applications to enable digital planning and decision-making throughout the Enterprise. As a IT License Management Specialist, you'll be responsible for the maintenance of application inventory data, as well as the completion of SAM tasks and supporting various processes in several different tools. Your role at Dynatrace Build a comprehensive inventory of all software applications used and maintain the Application Portfolio configuration items incl. their use cases. Identify owners, their responsibilities and affected stakeholders (users) of applications. Grade the technical and functional value of applications. Be an integral member of the advisory team to update or retire applications based on their appropriateness. Document future applications planned to be deployed inside our organization and facilitate decisions regarding if a procurement request should be made. Manage and administer licenses and access for all existing and new applications. Timely trigger all necessary activities in the software contract lifecycle such as extensions, renewals, or terminations Support the purchasing department in vendor consolidation and optimization of licensing costs. Collaborate with technical teams to automate software deployment and integrate with the system landscape. Process and load expense data in the license management tool to generate a Total Cost of Ownership and manage enterprise software licensing. Help us avoid opening ourselves up to potential regulatory and security breaches by working closely with other teams. Developing and producing ad-hoc and automated reports and spreadsheets for applications. Reporting on APM metrics and KPIs via data extracts, spreadsheets, and dashboards. Education in Information Technology, Computer Science, or a related field. Minimum of 3 years of experience in a similar IT license management role. Positive attitude , collaborative skills, and ability to communicate and work well with cross-functional teams. Strong knowledge of software licensing models , compliance requirements, and industry standards. Experience with license management tools and software asset management (SAM) processes. Excellent analytical skills with the ability to interpret data and generate meaningful insights. Exceptional attention to detail and accuracy in license tracking and reporting. Strong negotiation and vendor management skills. Proficient in contract review and analysis, with a solid understanding of licensing terms and conditions. Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively. SAM certification such as BCS Certificate in SAM Essentials, IAITAM Certified Software Asset Manager (CSAM) or BSA Certified in Standards-Based SAM - for Professionals (CSS-P) is a plus. Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer What's in it for you? A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country , always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.Click this link to find out more information about our relocation program. Compensation and rewards We offer attractive compensation packages and stock purchase options with numerous benefits and advantages . Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 52.500 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace investment. Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform. Track and document customer touchpoints and engagements. Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace. Identify potential growth and retention opportunities within customer chat conversations and coaching sessions Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes Chat focused: 40% Education: Bachelor's degree in computer science, Information Technology, or equivalent work experience Work experience: 1-3 Years. Familiar with one or more of the following technologies: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS, Android Webkit. Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. Familiar with database design, SQL, and data access practices and concepts. Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. Excellentwritten and verbal communications skills, in English and German Dynatrace Professional Certification (obtained within 180 days if hired externally) Pursuing industry level certification Willingness to learn new technologies and resolve complex technical issues. Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer Due to legal reasons we are obliged to disclose the minimum salary for this position, which is €48,400 per year based on full-time employment (38.5 h/week). All your information will be kept confidential according to EEO guidelines. Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Design, implement, and maintain disaster recovery solutions for our cloud-based SaaS environment , ensuring rapid and effective recovery in the event of system failures or disasters Develop and document comprehensive disaster recovery plans , procedures, and runbooks, and regularly conduct drills and exercises to test and validate the effectiveness of these plans Collaborate with engineering, operations, and security teams to identify (e.g by Chaos Engineering) and mitigate potential risks to system availability and data integrity while at the same time increase the system resilience Monitor system performance and health metrics , proactively identify areas for improvement, and implement preventive measures to enhance system reliability and resilience Participate in incident response and post-incident reviews , analyze root causes of failures, and implement corrective actions to prevent recurrence Degree in Computer Science, Information Technology, or related field 5+ years of hands-on experience in site reliability engineering , ideally with a focus on disaster recovery, preferably in a cloud-based SaaS environment. Strong expertise in designing and implementing disaster recovery solutions using industry-leading technologies and methodologies. Proficiency in cloud platforms such as AWS, Azure, or Google Cloud Platform Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. A team that thinks outside the box, welcomes unconventional ideas and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.Clickthis linkto find out more information about our relocation program. Compensation and rewards We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 56,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Relocate to join us Ready to pack your bags? Relocation support awaits you if you wish to join us at one of our global locations. Learn how We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?