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We have revolutionized allergy and food intolerance diagnostics and have been operating successfully in more than 70 countries for over 5 years with our diagnostic products and patented technologies. Our products help clarifying allergies or food intolerances in a single step – for humans and animals alike. Allergies and food intolerances are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system. Preparation of scientific content to a broad audience (e.g. marketing material, IFU, presentations, internal academy, competition dossiers, visualization of data, employee training) Product development e.g., in response to market feedback Customer training and support for analysing results Sales support (presentations, Co-Marketing, customer visits, events) and competitor analysis Point of intersection in clinical studies, customer support Production and surveillance of a biobank Degree in medical technology, biology, biochemistry, or comparable study (at least MSc.) At least three years of work experience; experience in immunology or allergology is an asset Competence to work in a team and to lead projects in an independent manner Highly communicative personality and the ability to improvise Willingness to travel (nationally and internationally) Computer skills and excellent command of German and English A full-time position, flexible working hours, home office if necessary (temporary replacement until May 2025 with the option to extend) Annual pass for Vienna's public transport and Sodexo vouchers Collaboration with people who care about human and veterinary patients alike Personalised mentoring – in scientific, career-associated, and personal regards An environment where you feel empowered to ask questions, make requests and offer ideas An atmosphere created by the thoughts of sustainability, equity, diversity, inclusion, and mutual respect

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace investment. Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform. Track and document customer touchpoints and engagements. Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace. Identify potential growth and retention opportunities within customer chat conversations and coaching sessions Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes Chat focused: 40% Education: Bachelor's degree in computer science, Information Technology, or equivalent work experience Work experience: 1-3 Years. Familiar with one or more of the following technologies: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS, Android Webkit. Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. Familiar with database design, SQL, and data access practices and concepts. Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. Excellentwritten and verbal communications skills, in English and German Dynatrace Professional Certification (obtained within 180 days if hired externally) Pursuing industry level certification Willingness to learn new technologies and resolve complex technical issues. Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply. Why you will love being a Dynatracer Due to legal reasons we are obliged to disclose the minimum salary for this position, which is €48,400 per year based on full-time employment (38.5 h/week). All your information will be kept confidential according to EEO guidelines. I'm interested Flexible working We believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation. Find out more Worldwide locations Our 60+ offices are spread across the globe and designed to inspire innovation, collaboration, and big ideas. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. More information Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace. Great Place To Work® Did you know that 93% of Dynatracers say we're a great place to work?