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Understand the customer's solution landscape, business processes and initiatives Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on Identify areas of risk or for improvement overall Create detailed engagement and service plans and drive their execution Being able to communicate with the development and Mission Control Center Prequalification of issues & problems and raise issues Support customer after going live Defines content and schedule of quality gates in cooperation with the project manager Responsible for quality assurance in the quality gates Ensures overall completeness of migration approach, (all work areas are reflected in the project plan) Coordinate involvement of SAP Support resources onsite and in the back office Identify top issues, define according action plan and drive the resolution process Acquire the role of a trusted SAP advisor inside the customer organization Report to management and executive level Be always aligned and updated with the SAP Strategy Be always curious and updated with new SAP solutions Bachelor's in Computer Science, Sciences, Mathematics, Engineering or similar field Excellent presentation and communication skills General Understanding of IT architectures and IT innovations like AI Feel comfortable to work with customers Preferred: SAP business process & technology skills Preferred: Project management experience Mandatory: fluent in German and English language We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. 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IT Manager Hosting Services (m/f/d)
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GATX Rail Europe is a leading, full-service railcar lessor offering a high quality and diversified fleet to over 20 European countries. With an experienced, service-oriented team, we are focused on making railcar leasing and rail transport simple, efficient, and seamless thus we have strategically located offices across Europe. At GATX Rail Europe, we strongly believe in our people and therefore we empower, develop and acknowledge them. We communicate openly, value honesty, respect differences of viewpoints and cultures and as a result, we work effectively as a team without barriers. We treat diversity as an asset. To support our growing organisation we are currently looking for IT Manager Hosting Services (m/f/d) We are seeking a dynamic and experienced IT Manager Hosting Services to lead and oversee our IT infrastructure operations in Europe. The successful candidate will play a pivotal role in ensuring the stability, security, and scalability of our technology infrastructure while collaborating with cross-functional teams to drive innovation and efficiency. Develop and implement a comprehensive IT infrastructure strategy aligned with the company's business goals and growth plans and recommend innovative solutions to enhance overall infrastructure performance Manage and maintain the organization's IT infrastructure, including servers, networks, data centers, storage systems, and cloud services Lead and mentor a team of IT professionals, including system administrators, network engineers, and support staff Implement and enforce security measures to safeguard the company's data and infrastructure against cyber threats and unauthorized access Manage relationships with external vendors and service providers, ensuring timely delivery of services and solutions Monitor and analyze infrastructure performance metrics to anticipate and address capacity needs proactively Plan and execute scalable solutions to accommodate the company's growth Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure data integrity Collaborate closely with cross-functional teams, including software development, operations, and support, to align infrastructure strategies with business objectives Degree in computer science, Information Technology, or related field Proven experience (5+ years) in IT infrastructure management, including experience in team leadership Strong knowledge of networking, virtualization, cloud computing, and security best practices Hands-on experience with infrastructure technologies such as servers, storage, firewalls, and load balancers Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Relevant certifications (e.g., CCNA, MCSA, AWS Certified Solutions Architect) would be advantageous Effective communication skills and the ability to work collaboratively in a team-oriented environment Strong project management and organizational skills attractive and well equipped workplace in the heart of the city center interesting job where you can meet diversified challenges and tasks every day international working environment, shaped by team work and a great atmosphere appropriate remuneration and social benefits of a modern company flexible working time including home office model close cooperation and exchange of experience with other skilled teams within the GATX group opportunity for professional development with wide range of trainings We offer a minimum salary of € 3800 gross per month with the possibility of overpayment according to your qualifications and professional experience.