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Praktikum Supply Chain in Pöchlarn
, Pöchlarn
Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow. Eigenverantwortung, Zusammenhalt, Entwicklung und Inspiration – diese Werte treiben uns an und wir wachsen mit ihnen. Die BMI Group ist mehr als ein europaweit führendes Unternehmen für Dachsysteme. Es ist ein Ort, an dem Du dein Potenzial voll entfalten kannst. Mit 128 Produktionsstandorten in Europa sowie in Teilen von Asien und Afrika vereint die BMI Group rund 9.600 Mitarbeiter*innen. Werde Teil unseres motivierten Teams! Praktikum Supply Chain (m/w/d) Ab sofort für 6 Monate - mit Option auf Verlängerung DEINE AUFGABEN: Unterstützung bei der Erstellung, Aufbereitung und Optimierung von Was du machen wirst: Was wir bieten: Was wir erwarten: Bewerben Functie:
Customer Service & Sales Support Representative (m/w/d)
Dynamic Personaldienste GmbH, Mödling
Dynamic Personaldienst looks back on more than 35 years of experience in personnel services. The high level of job satisfaction and the long membership of our employees sets us apart from the competition.For our customer, who has made the world appear more colorful for over 150 years and uses the paints on various surfaces, including in Formula 1, we are now looking for someone in the Mödling district:Customer Service & Sales Support Representative (m/w/d)POSITION PURPOSEThe purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.ORGANISATIONPosition to which superior reports : CS TeamleadOther positions reporting to the same superior : Junior CSR, Senior CSRSubordinates : noneDIMENSIONSDepending complexity within each specific BU.NATURE AND SCOPEKey Responsibility AreasActs as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.Actively monitors open orders and leadtime developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.Performs standard Customer and Price  Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM systemHas understanding of cash collection process e.g. credit hold next steps/actions.  On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.Responsible for the invoice process incl. corrections, credit – and debit notes. Set up and handling of rebates and commissions.Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliationProcesses customer service and product complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.Performs quality control checks and takes subsequent corrective actions. Follows desk procedures/policies in compliance with SOX, ISO and other requirements. Executes where defined controls or maintains documents needed for evidence.Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects and processes complex orders shipped between regions or plants.Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.Supports Sales by providing detailed input/reports on sales volumes by accountInteractionsInternal :CS Team Leader or CS Supervisor Junior CSRsSales RepresentativesProduct Coordinator or Supply Chain Specialist/SchedulerSupply Chain Warehouse & Logistics SpecialistCredit ControllerData Management teamSAP and SFDC key-userExternal :Customers & ProspectsConsignment customersWarehouseCarrierKNOW-HOW / EXPERIENCEEducation : Bachelor degree or equivalent through experience *Knowledge, skills & experienceKnowledgeLanguage skills :  native czech speakerGood english of English (C2 level)Good knowledge of other European languages  would be an additional benefitComputer knowledge :  Proficient in Word and Excel. Good knowledge of SAP, ideally experience in working with CRM Tools.SkillsStrong  interpersonal skillsGood to excellent  written and verbal communication skillsActive listening skillsExperience2 years’ experience in a customer-oriented position with a fairly good overview o the Order-to-cash process.CompetenciesCore (Individual Contributor) :Building sustainable customer relationships :  Builds collaborative relationships.Communicating with impact : Listens and responds to questions and objectionsTeamwork / collaborationEmbracing change : Approaches change positivelyAnalysis & judgment :  Identifies issues, gathers and interprets informationEngagementManaging for productivity : Prioritizes tasks and stays focusedBusiness acumen : Understands business operationsHighly focused on Customer SatisfactionFunctional :Applied learningCustomer Service FundamentalsSales Mindset – promoting products and seeking every sales opportunity in a call.Follow up : follows up on the status of customer orders autonomouslyManaging conflict : opens discussions effectivelyQuality orientation.  Disciplined to follow proceduresStress tolerance : Ability to work under pressure and able to manage multiple basic tasksContinuous improvement :  Ability to pro-actively identify opportunities for improvement and communicate internallyAutonomousEngineering the customer experienceSegmentation of service to customersPROBLEM SOLVINGThe jobholder needs to identify, define and resolve customer issues in an independent way.This requires excellent problem-solving skills to pro-actively propose solutions.  The jobholder has to be able to make a Root Cause Analysis.He/she needs to obtain and maintain a thorough understanding of the business of the customer, to respond to customer needs and to be able to take appropriate action in case issues arise. ACCOUNTABILITYThe jobholder contributes significantly to customer satisfaction of complex customers, including Export.We offer a monthly gross wage from €  4.500  (167 hours | full-time basis). Overpayment possible due to qualifications and professional experience.Are you interested in this job offer? Then let's go - we look forward to your application!Your recruiting team!Dynamic Personaldienste GmbHOrtsstrasse15 | 2331 VösendorfTel.: +43(0) 1 609 11 18-10bewerbung@dynamicpersonal.at | www.dynamicpersonal.at
Specialist Procurement (m/w/d)
HAVI Logistics GmbH, Korneuburg
Firma: HAVI Logistics GmbH Unser Ziel: Die Optimierung der Supply Chains führender Marken. Wie wir das seit 1988 als eigentümergeführtes Unternehmen schaffen? Mit über 10.000 Mitarbeitern bietet HAVI maßgeschneiderte und innovative Dienstleistungen in den Bereichen Supply Chain, Sourcing und Marketing für Kunden in mehr als 100 Ländern an und stellt so über 3 Millionen passgenaue Belieferungen jährlich sicher. Zu unseren Partnern zählen unter anderem bekannte Marken wie McDonald's, NORDSEE, BackWerk, Vapiano und FIVE GUYS. In Österreich ist HAVI an insgesamt 3 Standorten und mit über 180 Mitarbeitern vertreten. HAVI - mehr als das Logistikunternehmen hinter Deinem Burger AUFGABEN: Steuern des Materialflusses Unterstützen bei der Gestaltung von Prozessen und der Weiterentwicklung von Standards Erstellen von Analysen und Optimieren von logistischen Setups Kommunizieren mit Lieferanten und Kunden sowie internen und externen Ansprechpartnern Warenpreiskalkulationen inklusive Kostenverantwortung, -kontrolle und -analyse Mitarbeiten an und Vorantreiben von Supply Chain-Projekten der HAVI Gruppe QUALIFIKATIONEN: Abgeschlossenes betriebswirtschaftliches Studium mit Schwerpunkt Logistik / Supply Chain Management oder eine abgeschlossene kaufmännische Ausbildung Berufserfahrung in einem vergleichbaren Aufgabengebiet Sicherer Umgang mit MS Office, Warenwirtschaftssystemen und SAP MM/SD Gute analytische Fähigkeiten Gute Englischkenntnisse in Wort und Schrift, weitere Fremdsprachen von Vorteil BENEFITS: Vielfältige Entwicklungsmöglichkeiten Abwechslungsreiches und internationales Arbeitsumfeld Kollegiales Betriebsklima Flexible Arbeitszeiten und Home-Office Monatsbruttogehalt von EUR 2.200,- (38,5 Std./Woche, Handelskollektiv) sowie die Bereitschaft zur Überzahlung, abhängig von entsprechender Erfahrung und Qualifikation Wenn wir Ihr Interesse geweckt haben, bitte gleich hier anmelden. Mehr erfahren oder sich innerhalb 30 Sekunden bewerben