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Überblick über die Statistik des Gehaltsniveaus für "Change Management Specialist in "
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Durchschnittliches Gehaltsniveau in den letzten 12 Monaten: "Change Management Specialist in "
Das Balkendiagramm zeigt die Änderung des Gehaltsniveaus in der Change Management Specialist Branche in
Verteilung des Stellenangebots "Change Management Specialist" in
Wie die Grafik zeigt, in gilt als die Region mit der größten Zahl der offenen Stellen in und an zweiter Stelle folgt Korneuburg. Den dritten Platz nimmt Krems an der Donau ein.
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Demand Planning / Order Management Specialist (m/f/d)
Hankook Tire Austria GmbH, Rauchenwarth, Wien-Umgebung, Schwechat
ALLGEMEINE INFORMATIONEN:Hankook Reifen Als global agierendes, berdurchschnittlich wachsendes, auch in der Europischen Union entwickelndes und produzierendes Unternehmen mit mehr als 22.000 Beschftigten weltweit (davon bereits gut 4.000 in Europa) bietet Hankook Reifen fortschrittliche Bereifungslsungen fr viele Einsatzbereiche und ist langjhriger Lieferant fr die internationale Automobil-Industrie (u.a. Audi, BMW, Ford, General Motors, Hyundai, Kia, MAN, Mercedes-Benz, MINI, Porsche, VW) als auch den Spitzen-Motorsport. Hankook Reifen sind in unabhngigen Produkttests vielfach ausgezeichnet und berzeugen mit exzellenten EU-Label-Bewertungen. Engagements im Spitzen-Sponsoring auf internationalem Top-Niveau (u.a. offizieller Partner der UEFA Europa League und von Real Madrid CF) tragen darber hinaus zur stark steigenden Markenbekanntheit bei. Aktuell suchen wir fr unsere Niederl
Project Manager for Internal Communication & Collaboration in Hagenberg
Project Manager for Internal Communication & Collaboration (m/f/x) Full time Team: Brand and Communications Linz, Vienna, Hagenberg 4.6 / 5 on kununu 4.4 / 5 on glassdoor Apply now About the role In this role, you will evaluate, plan, and further develop organizational communication and information sharing needs throughout the Dynatrace R&D (Research & Development) organization. You will provide guidance as liaison and expert on effective communication and collaboration methods to the (top) management and facilitate organizational transformation. You’ll act as sparring partner and enabler for the Dynatrace Team to effectively use internal communication tools (SharePoint). In parallel, you act as the Was du machen wirst: Was wir bieten: Was wir erwarten: Bewerben Functie:
Customer Service & Sales Support Representative (m/w/d)
Dynamic Personaldienste GmbH, Mödling
Dynamic Personaldienst looks back on more than 35 years of experience in personnel services. The high level of job satisfaction and the long membership of our employees sets us apart from the competition.For our customer, who has made the world appear more colorful for over 150 years and uses the paints on various surfaces, including in Formula 1, we are now looking for someone in the Mödling district:Customer Service & Sales Support Representative (m/w/d)POSITION PURPOSEThe purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.ORGANISATIONPosition to which superior reports : CS TeamleadOther positions reporting to the same superior : Junior CSR, Senior CSRSubordinates : noneDIMENSIONSDepending complexity within each specific BU.NATURE AND SCOPEKey Responsibility AreasActs as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.Actively monitors open orders and leadtime developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM systemHas understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.Responsible for the invoice process incl. corrections, credit – and debit notes. Set up and handling of rebates and commissions.Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliationProcesses customer service and product complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.Performs quality control checks and takes subsequent corrective actions. Follows desk procedures/policies in compliance with SOX, ISO and other requirements. Executes where defined controls or maintains documents needed for evidence.Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects and processes complex orders shipped between regions or plants.Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.Supports Sales by providing detailed input/reports on sales volumes by accountInteractionsInternal :CS Team Leader or CS Supervisor Junior CSRsSales RepresentativesProduct Coordinator or Supply Chain Specialist/SchedulerSupply Chain Warehouse & Logistics SpecialistCredit ControllerData Management teamSAP and SFDC key-userExternal :Customers & ProspectsConsignment customersWarehouseCarrierKNOW-HOW / EXPERIENCEEducation : Bachelor degree or equivalent through experience *Knowledge, skills & experienceKnowledgeLanguage skills : native czech speakerGood english of English (C2 level)Good knowledge of other European languages would be an additional benefitComputer knowledge : Proficient in Word and Excel. Good knowledge of SAP, ideally experience in working with CRM Tools.SkillsStrong interpersonal skillsGood to excellent written and verbal communication skillsActive listening skillsExperience2 years’ experience in a customer-oriented position with a fairly good overview o the Order-to-cash process.CompetenciesCore (Individual Contributor) :Building sustainable customer relationships : Builds collaborative relationships.Communicating with impact : Listens and responds to questions and objectionsTeamwork / collaborationEmbracing change : Approaches change positivelyAnalysis & judgment : Identifies issues, gathers and interprets informationEngagementManaging for productivity : Prioritizes tasks and stays focusedBusiness acumen : Understands business operationsHighly focused on Customer SatisfactionFunctional :Applied learningCustomer Service FundamentalsSales Mindset – promoting products and seeking every sales opportunity in a call.Follow up : follows up on the status of customer orders autonomouslyManaging conflict : opens discussions effectivelyQuality orientation. Disciplined to follow proceduresStress tolerance : Ability to work under pressure and able to manage multiple basic tasksContinuous improvement : Ability to pro-actively identify opportunities for improvement and communicate internallyAutonomousEngineering the customer experienceSegmentation of service to customersPROBLEM SOLVINGThe jobholder needs to identify, define and resolve customer issues in an independent way.This requires excellent problem-solving skills to pro-actively propose solutions. The jobholder has to be able to make a Root Cause Analysis.He/she needs to obtain and maintain a thorough understanding of the business of the customer, to respond to customer needs and to be able to take appropriate action in case issues arise. ACCOUNTABILITYThe jobholder contributes significantly to customer satisfaction of complex customers, including Export.We offer a monthly gross wage from € 4.500 (167 hours | full-time basis). Overpayment possible due to qualifications and professional experience.Are you interested in this job offer? Then let's go - we look forward to your application!Your recruiting team!Dynamic Personaldienste GmbHOrtsstrasse15 | 2331 VösendorfTel.: +43(0) 1 609 11 firstname.lastname@example.org | www.dynamicpersonal.at